Shipping policy

Shipping Policy

Last Updated: August 19, 2026

Thank you for shopping with Lumena. We are committed to providing a smooth and reliable shipping experience.

Shipping Locations

At this time, Lumena ships exclusively within the United States. We currently do not offer international shipping.

Free Shipping

We offer FREE shipping on all orders within the United States, with no minimum purchase required.

Delivery Time

Orders are typically delivered within up to 12 business days.

Please note that delivery times may occasionally be affected by circumstances outside of our control, including carrier delays, severe weather, holidays, or other unforeseen circumstances.

Order Processing

Once your order has been placed, it will be processed and prepared for shipment.

As soon as your order ships, you will receive a shipping confirmation email containing your tracking number and tracking details.

Track Your Order

Every Lumena order includes tracking.

Once your order has been shipped, your tracking information will be sent to the email address provided at checkout.

Please allow some time for the shipping carrier to update the tracking information after your order has been dispatched.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at trylumena@gmail.com.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If you still need assistance, contact us at trylumena@gmail.com with your order number, and our team will be happy to assist you.

If you have any questions regarding shipping, tracking, or your order, please contact us at:

Email: trylumena@gmail.com

Lumena Customer Support